Privacy Policy

1. Introduction

SoftcavePOS is a restaurant POS and order management platform developed by Softcaveware Teknoloji (“Softcaveware”, “we”, “us”, “our”).

We are committed to protecting the privacy and security of personal data processed through our platform.

2. Scope

This Privacy Policy applies to:

• Restaurants using SoftcavePOS
• Restaurant staff and operators
• End customers placing orders
• Visitors interacting with our services

3. Information We Collect

We may collect and process the following categories of data:

• Identity Information: Name, surname
• Contact Information: Email address, phone number
• Order Data: Order details, items, pricing, delivery information
• Usage Data: Platform interactions, logs
• Technical Data: IP address, device/browser info, authentication tokens

4. Purpose of Processing

• Providing and maintaining POS and order management services
• Processing orders and deliveries
• Managing integrations (e.g., marketplaces)
• Ensuring system security and fraud prevention
• Improving system performance and reliability
• Complying with legal obligations

We do not use personal data for advertising or unrelated commercial purposes.

5. Data Sharing and Subprocessors

SoftcavePOS does not sell or rent personal data.

Data may be processed by trusted infrastructure providers acting as subprocessors:

• Amazon Web Services (AWS)
• Google Cloud (Firebase)
• Vercel
• Cloudflare

These providers process data solely to provide infrastructure, hosting, and security services.

6. Data Retention

Personal data is retained only for as long as necessary to:

• Provide the service
• Fulfill contractual obligations
• Comply with legal requirements

7. Data Security

• Encryption in transit (TLS)
• Secure authentication (JWT)
• Role-based access control (RBAC)
• Infrastructure-level protections
• Logging and monitoring

8. Data Subject Rights

Depending on applicable laws, individuals may have the right to:

• Access their data
• Request correction or deletion
• Restrict or object to processing

Requests can be submitted via the contact details below.

9. International Data Transfers

Data may be processed in data centers operated by our infrastructure providers, which may be located in different jurisdictions.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Updated versions will be published on our website.

11. Contact

Email: info@softcaveware.com

Company: Softcaveware Teknoloji